Canon Solutions America

  • Order Management Representative (9:30 am -6:00 pm)

    Location US-IL-Schaumburg
    Posted Date 3 weeks ago(9/25/2018 3:19 PM)
    Job ID
    Order Management
  • Overview

    Canon Solutions America is a Canon USA Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.


    If you are goal oriented and have excellent customer service skills, this may be the position for you! The order management representative I is responsible for retrieving and processing equipment orders on a timely basis. In addition to work with various departments for order completion and communicate with the sales team on the order status. 


    Hours for this position are 9:30 am - 6:00 pm, Monday through Friday


    Canon Solutions America offers a competitive compensation package including a hourly pay, medical, dental, vision, 401(k) savings plan, profit sharing, success sharing, tuition reimbursement, recognition programs, generous vacation and much more!


    The responsibilities will include: 

    • Retrieve and review all equipment orders for contract compliance.
    • Work with various departments to resolve order issues. 
    • Sales Order Maker (SOM) upload and/or manual entry of actual order.
    • Alert various departments of unique requirements.
    • Under direction, manage orders to completion and follow up with various departments. 
    • Work with Sales and Incentive Compensation on invoiced orders.
    • Follow and understand Sales Policy and Procedures.
    • Work with Canon Financial Services (CFS) on collection or funding of all CFS Leasing orders.
    • Limit correction to orders that are Order Management errors.  Each order has quality assurance and data integrity checks that must match the expected results so that correct revenue and commissions are calculated.


    • Associates degree required, Bachelors Degree preferred
    • Minimum of 2 years experience in order entry or relevant experience
    • Show initiative and utilize good judgment and knowledge to make sound decisions, after considering relevant factors and evaluating probable outcome to processing orders

    • The ability to be productive, efficient and accurate under pressure

    • Detail oriented

    • The ability to multi-task

    • Experience with computers is a must; working knowledge of Excel and an ERP operating system (Oracle) are a plus

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans








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