Canon Solutions America

  • Managed Print Services Technician

    Location US-NJ-Burlington
    Posted Date 1 month ago(9/18/2018 11:42 AM)
    Job ID
    Hidden (38443)
  • Overview

    Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. The Managed Print Services provides hardware and software support, resolving all routine issues and sometimes intermediate complexity incidents, escalating to Field Service and vendors when necessary.  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!


    • Installation, configuration and client support for printer data collection (DCA) tools 
    • Remote monitoring and management of print devices across multiple diverse locations 
    • Resolve technical issues via remote technical support and manage escalation to field resources as required 
    • Support customers and internal resources for delivery of the Canon Managed Print Services program 
    • Ensure that all MPS program processes, policies, and strategies are followed for all opportunities 
    • Manage client fleet assets, service and supply requests with strong focus on automation 
    • Act as the Managed Print Services subject matter expert for data collection, automation and technical support 
    • Work fluidly in a team environment to support all customer and internal stakeholder inquiries 


    • Your qualifications must include a high school diploma; Desired: Associate or Bachelor Degree 
    • Two+ years work experience required 
    • Prior help desk technical skills required for printers, networking, delivery of managed print and IT Services 
    • Desirable Certifications:, A+, Network+, Server+, Cloud+, MCSA Server, CDIA+, HDI Support Center Analyst, KCS Foundations 
    • Desired experience supporting printing, networking, and data collection agents such as PrintFleet, Netaphor, or FMaudit 
    • Up to 10% travel may be required; you must have a valid driver's license and an acceptable driving record 
    • Ability to work remotely for business continuity and participate in 24x7 on-call support when required 
    • The ability to work in a fast paced, multi-tasking environment 
    • Excellent verbal and customer service skills 


    Canon Solutions America, Inc. is an  Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law. 


    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans




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