Canon Solutions America

  • Client Support Representative

    Location US-OH-Cincinnati
    Posted Date 1 week ago(1 week ago)
    Job ID
    16881
    Category
    Business Services - Facilities Management
  • Overview

    We are seeking an experienced Client Support Representative at our prestigious client's site located downtown Cincinnati, OH. If you are goal oriented, have an interest in technology and are an outgoing person this may be the position for you! 

     

    This person will coordinate all activities on-site at our client location downtown Cincinnati surrounding the Printer fleet on Canon multi function devices on-site (the printers you see in most offices), load supplies (toner), add paper, check for mis-feeds, provide first level response and escalate any issues through Canon’s corporate office as needed.  In addition, they will monitor supplies on hand, conduct a weekly rotation to check on each departments printer and  provide monthly & quarterly reports to the customer. 

     

     Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

    Responsibilities

    Specific job duties will include but not be limited to the following:

     

    • Coordinate all activities surrounding the Canon Solutions Printers on-site at current client located downtown Cincinnati
    • Manage machine change-over and operational adjustment
    • Work with Canon IT Technical team to ensure software tools are operational and reporting
    • Liaise with service department on any technical issues facing hardware
    • Assist billing department with meter reads
    • Ensures all data for reports are collected and reviewed for accuracy before generating any reports
    • Tracks printer and MFD service calls, downtime, response time, repeat calls, etc
    • Able to provide triage to both printers and MFD's before placing service calls
    • Provide firmware updates to hardware

    Qualifications

    • Must include a high school diploma or equivalent, college degree preferred
    • Ability to multi-task
    • Excellent communication skills
    • Prior experience in a customer environment
    • Technical knowledge to maintain and troubleshoot equipment within the department
    • Ability to lift packages weighing up to 55lbs
    • Knowledge of outsourcing/facilities management, such as copy center, mailroom, records/file management, document imaging, reprographics, and facsimile operations are highly desirable.

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
     
    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

     

     

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