Canon Solutions America

  • Customer Service rep I

    Location US-NJ-Burlington
    Posted Date 1 month ago(9/18/2018 10:54 AM)
    Job ID
    16879
  • Overview

    Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. If you are goal oriented, have an interest in technology, and are an outgoing person who enjoys servicing customers, this may be the position for you! Canon Solutions America Customer Service Representatives II are responsible for answering inbound contract inclusive supply order and customer service calls, and processing Customer Service email requests. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

    Responsibilities

    • Provides outstanding service to customers calling Canon Solutions America whether through the Contract Supply Line, Customer Service Line, or Meter Read lines.
    • Respond to routine Contract Supply and Customer Service emails as needed.
    • Follow through on any customer care tickets created by or assigned to you.

    Qualifications

    • Minimum HS or equivalent required
    • AS degree or some college preferred
    • Minimum of 2-4 years experience in customer service with accounting\finance acumen
    • Professional demeanor
    • Strong verbal and written communication skills
    • Proficient in MS Office
    • Organized and able to multitask
    • Demonstrate ability to problem solve and handle escalated situations

    • Follows established work procedures on routine tasks, requires instruction on new assignments

     

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

     

    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

     

     

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