Canon Solutions America

  • Managed Print Representative

    Location US-LA-New Orleans
    Posted Date 3 weeks ago(6/28/2018 5:35 PM)
    Job ID
    16636
    Category
    Business Services - Other
  • Overview

    We are seeking a Managed Print Representative to represent our company at our prestigious client's site. 

     

    Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc. Canon Solutions America's Managed Print Representatives are responsible for providing and facilitating fleet management support to ensure the effective ongoing operation of all fleet-related solutions on site.

     

    If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you!  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

    Responsibilities

    RELATIONSHIP MANAGEMENT

    • Establish and maintain relationships with all appropriate/necessary administrators and personnel, including third-party contractors
    • Work within the overall strategic directives of the Canon Account Team Management (Operations & Sales Management).
    • Cultivate an effective working relationship with Canon's Service and all subcontractors who provide services 

    PROJECT MANAGEMENT

    • Work within the framework of all assigned projects and initiatives. Remain current and knowledgeable of daily operation’s impact on all active projects.
    • Work with the assigned Project Manager(s) to assist with initial MFD deployments
    • Support projects through timely and accurate completion of all assigned tasks and responsibilities
    • Provide regular feedback to project team members, sponsors, and stake holders

    PROGRAM MANAGEMENT

    • Coordinate delivery of post-rollout Canon MFDs, returns, and moves with resources in alignment with established Canon standards
    • Facilitate the capture of required meter information for program devices, working with assigned resources
    • Review the monthly usage report and invoice to ensure accuracy for billing and general asset management purposes
    • Produce program reporting, as required, by Canon Senior Operations Manager
    • Support the analysis of data each month relative to service performance against SLA’s
    • Support the analysis of data each quarter relative to program performance against established goals
    • Establish and maintain the toner management and toner ordering process in alignment with established Canon standards
    • Assist with onsite activities on a portfolio basis, as needed

    TRAINING

    • Identify post-rollout MFD end-user and PDS training opportunities and deliver training as required
    • Complete all required training to ensure corporate compliance and sufficient level of product knowledge for environment.

    WORKFLOW AND QUALITY ASSURANCE

    • Participate in relevant team meetings &conference calls
    • Conduct weekly huddles  and communicate regularly with team members on activities, client issues, ideas for process improvements, etc.
    • Participate in all required solutions trainings; develop greatest possible working knowledge of all EMSD-offered solutions

    CUSTOMER SERVICE

    • Maintain consistent focus on customer satisfaction
    • Work on site daily, under the immediate supervision of the Canon Senior Operations Manager
    • Communicate customer comments, relevant personal observations, and concerns to appropriate Managed Services personnel

    Qualifications

    • High school diploma or equivalent required, some college preferred 
    • 1-2 years relevant business experience
    • Intermediate Excel Knowledge (V-Lookup, Pivot Tables, Formulas)
    • Intermediate Power Point Knowledge (Presentation Creation, Formatting)
    • Intermediate Word Knowledge (Creating Procedures Guides Using Table of Contents)
    • Ability to review data relative to service performance against SLA’s, cost/savings against program goals, and device utilization and make recommendations to the Account Team and/or Customer regarding optimization opportunities
    • Knowledge of our business/company is vital for this position. 
    • May require up to 20% regional travel to customer site(s)
    • Valid driver’s license and acceptable driving record necessary
    • Onsite activities may require bending and twisting

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

     

    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

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