Canon Solutions America

  • Technology Operations Representative

    Location US-PA-Pittsburgh
    Posted Date 2 months ago(6/5/2018 11:38 AM)
    Job ID
    Business Services - Facilities Management
  • Overview

    We are seeking a Technology Operations Representative to represent our company at our prestigious client’s sites.  


    Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc. 


    If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you!  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!


    Job responsibilities include but are not limited to the following:

    • Level I servicing, which consists of minor repairs, replenishment of toners, paper jam clearance and general cleaning.
    • First level training on all Canon devices (basic device operation, mailbox set up, authenticating via PaperCut, etc).
    • Level 1 support and escalation of third party vendors for technical support.
    • Prioritizing and scheduling all FM Services (installations, device moves, service calls, device removals).
    • Conducting quality control inspections on all fleet devices to ensure optimal performance.
    • Placing service calls and monitoring spare parts and supply inventory.
    • Meter read capture and remote device monitoring via Netaphor Site Audit.
    • Monthly and quarterly analysis and reporting.
    • Toner ordering and inventory management.
    • Serve as first point of contact for the client’s IT department and for departments requesting service or supplies.
    • Maintain accurate records of customer inquiries and fulfillment of requests.
    • Establish and manage relationships with all appropriate client IT administrators and personnel.
    • Maintain up-to-date knowledge of all solutions deployed within client environment.
    • Responsible for regular application administration for fleet management, output management and scanning software solutions.
    • Assist client & Canon Account Team in the testing and implementation of hardware/software solutions in client’s network environment.
    • Perform all technical support and troubleshooting activities as prescribed by Canon Technology Facilitator and Client IT personnel.
    • Escalate service & technology-support tickets with CSA & external service providers.  Follow established escalation procedures as prescribed by Canon Technology Facilitator and Client IT personnel.
    • Communicate chronic technology issues, concerns and suggestions with Client, Canon Account Team and Canon Technology Facilitator.
    • Understand and respond to customer needs and requests.
    • Promptly inform supervisor of potential problems or customer comments.


    Qualification include a High School Diploma (college degree preferred), 1-2 years experience working in a customer service oriented environment, demonstrated technical aptitude, ability to multi task, network and software experience.  Must be proficient in Microsoft Word, Power Point and Excel.


    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans






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