Canon Solutions America

  • Operations Manager

    Location US-MS-Pascagoula
    Posted Date 1 month ago(5/23/2018 4:59 PM)
    Job ID
    16460
    Category
    Business Services - Facilities Management
  • Overview

    We are seeking an Operations Manager to oversee the operations and client relations of a segment of accounts within this region. The Operations Manager will manage the strategic development of the existing client base by enhancing relationships at all levels within the client’s organizations and by ensuring the highest levels of service and client satisfaction. Responsible for maximizing customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

     

    Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc. 

     

    If you are goal oriented, have an interest in technology, management experience and are an outgoing person this may be the position for you!  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

    Responsibilities

     

    RELATIONSHIP MANAGEMENT

    Develop and manage the relationship with the daily and senior level administrators

    Work with the business development organization to strengthen CSA's relationships among senior key decision makers in client organizations

     

    BUSINESS DEVELOPMENT

    Set strategy for expansion of existing and new services; depending on account management structure – either with or without an assigned account executive

    Work with Sales and Strategy in the formation of proposals for business expansion within existing clients

     

    CONTINUOUS IMPROVEMENT

    Create and foster a culture of continuous improvement

    Ensure the effective implementation of the customer relations plan

     

    PEOPLE MANAGEMENT AND DEVELOPMENT

    Ensure effective performance management with direct reports and oversee the overall process

     

    FINANCIAL MANAGEMENT

    Be accountable for the financial performance of accounts against budget

    Ensure a structured plan for profit enhancement is in place

    Qualifications

    This position requires operations and financial knowledge, plus a minimum of 5 years experience in facilities management and operations as well as working knowledge of a service organization. Requires leadership ability, superior interpersonal and communications skills, public speaking and negotiation skills. Must be highly motivated to attain company goals, both qualitatively and quantitatively.

     

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

     

    EOE Minorities/Females/Individuals with Disability/Protected Veterans

     

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