Canon Solutions America

  • Technology Operations Manager

    Location US-CA-Foster City
    Posted Date 4 months ago(12/20/2017 3:44 PM)
    Job ID
    15919
    Category
    Business Services - Facilities Management
  • Overview

    Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc. 

     

    If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you!  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

    Responsibilities

    Responsible for guiding a team of Technology Operations Specialists whose primary focus is on post sales planning, implementing and maintaining technological solutions for an Enterprise Managed Services client. A key job duty will be to evaluate, assign, develop and deploy staff resources to meet internal and external customer demands. The Technology Operations Manager facilitates and promotes the training and development of internal staff members as well as customer's IT staff members. A critical activity will be to develop and coach employees to ensure they have the proper knowledge and skills to be successful and to ensure that they are staying ahead of the technology and solutions in the market place. The Technology Operations Manager will provide professional support services to customers during the implementation phase and guide those activities through the entire contract life cycle. This position will also provide consulting services related to the configuration and workflow development associated with installed solutions as well as future business opportunities. A key responsibility will be to document issues, successes and realities of a post sale implementation and develop standards and best practices based off of those experiences. Role functions as a technical escalation point for high value clients and where risk is deemed to be at an unacceptable level. Customer satisfaction, relationship development and excellent communication skills are essential. Project management, risk analysis and remediation planning will all be expected activities.

     

     

    Responsibilities

    • Oversee and manage the administration of all in-scope technologies in accordance with agreed upon protocols established with Client’s I.T.
    • Oversee and manage daily activities of on-site Technology Operations Specialist.
    • Ensure technology solutions conform to the overall Canon - Client program goals.
    • Establish and manage relationships with all appropriate Client’s I.T. personnel and management. Engage Client’s I.T. as necessary.
    • Participate on regular internal and external status calls and provide feedback and propose/drive action plans on all initiatives.
    • Oversee and manage all technical support, troubleshooting and escalation activities to internal and external parties; including Client, Canon and 3rd party vendors.
    • Plan and drive testing and implementation programs of hardware/software solutions in Client’s network environment.

    Qualifications

    Bachelor’s degree required, Master’s degree preferred. 5-7 years experience in a related field including technology as well as customer service. Advanced skill sets in the design, implementation, project management and troubleshooting of complex hardware and software solutions. Experience with Output/Print Management Solutions (Secure Print / Pull Print, Mobile Print, Cost Tracking, etc.), Advanced Scanning and Imaging Solutions, Document Management Systems is preferred. Ability to identify risk and develop remediation strategies for complex technical solutions. Work independently with remote supervision and work flexible hours as necessary. Must have a valid driver's license.

     

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

     

    EOE Minorities/Females/Individuals with Disability/Protected Veterans

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