Canon Solutions America

Digital Service Specialist - Washington, DC

US-VA-Falls Church
1 week ago
Job ID
15788
Category
Field Service - Technical Field Support

Overview

Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.  Canon Solutions America offers a competitive compensation package including travel allowance, medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!

 

Canon Solutions America Digital Service Specialists are responsible for servicing and maintaining Canon Solutions America supported cut sheet products and large format products in accordance with Canon Solutions America Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. If you are goal oriented, have an interest in technology and excellent customer service skills, this may be the position for you!

Responsibilities

As a Digital Service Specialist you will diagnose and repair mechanical and software failures in an assigned territory. Using advanced diagnostic skills, you will resolve escalated technical or customer service issues in other territories when requested. You will be able to identify and understand complicated issues, problems, and opportunities, and take appropriate actions that are consistent with available facts.

Qualifications

Your qualifications must include a minimum of an Associates degree or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training with at least three to four years of direct experience as a field technician in the office equipment industry; B&W and Color certified. You must have a solid understanding of Internet environments, be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs.

 

You must possess a valid driver's license and be able to lift 50 pounds.

 

Depending on client needs and service agreements, certain technician jobs may require the ability to work a shift schedule, be on call, or travel occasionally.

 

Successful completion of the 120-day introductory period and completion of the Network Install Class are required.

 

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

 

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

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