Canon Solutions America

Field Service Technician - Production Print

2 weeks ago
Job ID
Field Service - Technical Field Support


Canon Solutions America provides industry leading enterprises services, advanced production print technology and large format solutions supported by experienced professional service offerings.  Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and coming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A. Inc. 


Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!


The Digital Service Specialist- Production Print, provides a high level of technical support on Canon /Oce Inkjet continuous feed equipment, systems and connections throughout an assigned area.  Position is a 24/7 field service environment (on-call and overtime pay) which allows for great earning potential.


  • Supports Printing Systems equipment.  Some overtime required as needed
  • Installs, maintains, and repairs company products and systems, on-site. This includes hardware, software and networking products
  • Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures
  • Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues as well as suggestions to improve equipment performance
  • Manages parts inventory and territory to comply with established operating standards
  • Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance
  • Establishes and maintains face-to-face customer relations
  • Has understanding of customer's entire workflow and associated print management applications
  • Responsible for maintenance and required interface with pre/post equipment and vendors
  • Schedules work activity to accommodate customer's working environment and end users SLAs
  • Possesses knowledge of industry trends and competitive equipment


  • Minimum Technical/Trade Certificate, Associates degree, or equivalent in experience
  • Desire to know how things work and ability to find the answer as to why it doesn't work
  • Military background a plus
  • Proven electro-mechanical skills
  • Excellent customer service skills
  • Effective communication and organizational skills
  • Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP) and PC literacy and understanding of basic network concepts
  • Ability and willingness to work with various teams
  • A+ Certification is a plus
  • Available to work a flexible schedule when needed for 24 hour, 7 days per week service, including on-call work
  • Valid driver's license is required
  • Ability to lift 50 pounds and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling)

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


EOE Minorities/Females/Individuals with Disabilities/Protected Veterans





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