Canon Solutions America

Sr. Change Management Advisor

US-NY-New York
1 week ago
Job ID
15580
Category
Business Services - Facilities Management

Overview

We are seeking a Sr. Change Management Advisor to represent our company at our prestigious clients' sites.  

 

Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc. 

 

If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you!  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

Responsibilities

Responsible for collaborating with the largest customers to transform their work environment so that new technology, products, services and workflows will be adopted as effectively and efficiently as possible. Designs, develops, and implements robust change programs rooted in behavioral science and process improvement. Analyzes customer environments and end-user behaviors, needs and workflows.  Develops thoughtful approaches to effectively utilize technology and human capital resources.  Aligns customer stakeholders, pre-sales, implementation, and operational activities with program objectives.  Provides change advisory support to senior leaders within Canon and client organizations.  Defines and measures success metrics and monitors change progress.

 

Develop, organize, implement and manage program standards and support the continued roll-out of the change management offering within the Enterprise Managed Services Division.

 

Provide recommendation and support for account management teams on programs, processes or technology that will offer benefit or improvement to customers or the Enterprise Managed Services Division.

 

Conduct periodic surveys to measure and analyze client satisfaction. Travel from site to site and some overnight travel is required.

Qualifications

  • Bachelor’s degree required, Master’s degree preferred.   
  • 7-10 years’ experience in a process improvement, organizational workflow or change management required.
  • Experience interfacing with executive level customer contacts and ability to implement remediation strategies required
  • Excellent verbal and written communication skills
  • Management or Project leadership experience preferred
  • Knowledge of managed output services, outsourcing or technology preferred

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

 

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

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