Canon Solutions America

Senior Field Service Technician

US-MN-Eagan | US-MN-Minneapolis
1 month ago
Job ID
15519
Category
Field Service - Technical Field Support

Overview

Fantastic Opportunity for those who love to work with their hands, fix things and possess a desire to find out how things work! The Digital Field Service Technician provides the highest level of technical support on equipment, systems and connections throughout an assigned area. 

 

Canon Solutions America (CSA) provides industry leading enterprises services, advanced production print technology and large format solutions.  CSA helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  CSA is a wholly owned subsidiary of Canon U.S.A. Inc.  

 

Canon Solutions America offers a competitive compensation package including medical, dental, vision, company matching 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!

Responsibilities

  • Supports Printing Systems equipment and customers operating their business 24/7.
  • Installs, maintains, and repairs company products and systems, on-site. This includes hardware, software and networking products.
  • Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures.
  • Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues, as well as, suggestions to improve equipment performance.
  • Manages parts inventory and territory to comply with established operating standards.
  • Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance.
  • Establishes and maintains face-to-face customer relations.
  • Has an understanding of customer's entire work-flow and associated print management applications.

Qualifications

  • Minimum Technical/Trade Certificate, Associates degree, or equivalent in experience
  • Desire to know how things work and ability to find the answer as to why it doesn't work
  • Military background a plus
  • Proven electro-mechanical skills
  • Excellent customer service skills
  • Effective communication and organizational skills
  • Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP) and PC literacy and understanding of basic network concepts
  • Ability and willingness to work with various teams
  • A+ Certification is a plus
  • Available to work a flexible schedule when needed for 24 hour, 7 days per week service
  • Valid driver's license is required
  • Ability to lift 50 pounds and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling)

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

 

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

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